Foundever, a global leader in the customer experience (CX) industry, has been officially certified as Great Place to Work in the Philippines by a global authority on workplace culture, employee experience and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.
“We are thrilled to be officially certified as a Great Place To Work,” said Willy Lim, Vice President for HR, Marketing and Talent Acquisition at Foundever in the Philippines. “Employee growth, wellbeing and satisfaction is a win-win situation for everyone because we know the employee experience is the customer experience. Our clients and their customers can only receive the best experience if our employees are thriving and feeling satisfied, respected, recognized and empowered.”
Sarah Lewis-Kulin, Vice President of Global Recognition at Great Place To Work, notes that the Great Place To Work Certification is “a highly coveted achievement that requires consistent and intentional dedication to the overall employee experience. By successfully earning this recognition, it is evident that Foundever stands out as one of the top companies to work for, providing a great workplace environment for its employees. She adds that this Certification is the sole official recognition earned by the real-time feedback of employees regarding their company culture.
Lim added that the certification is a testament to the company’s employee value proposition of ‘Create your best moments’ with its four pillars: growth, wellbeing, belonging and purpose.
Growth
Lim said Foundever provides a nurturing environment that promotes both professional growth and personal development. “We offer comprehensive training and career advancement programs, such as our Talent+ and My Academy learning platform, which are specifically designed to support our employees’ talent development plans and provide valuable upskilling opportunities,” he explained.
Wellbeing
Foundever transcends traditional employee benefits by offering a holistic suite aimed at enhancing employee wellbeing and promoting work-life balance. One notable initiative is the EverBetter wellness program, which fosters a community that actively encourages and promotes health and wellness. Additionally, Foundever offers a holistic wellness package that includes free or reimbursable medications, as well as health benefits for same-sex couples, further demonstrating their commitment to inclusivity and comprehensive care.
Belonging
Foundever created Employee Resource Groups (ERG) and its Circles initiative to promote DEI (diversity, equity, and inclusion) among its workforce. DEI is a corporate framework that enables a workplace culture where all employees from all cultures, genders, nationalities are treated fairly and allowed full participation in all programs that benefit them professionally and personally.
“Foundever is dedicated to supporting and empowering employees and their diverse identities and unique talents. This is especially important for those who have suffered discrimination due to their gender identity, ethnicity, cultural background and even their disability,” said Lim, who also added that Foundever has received several accolades for its DEI programs.
Purpose
Foundever employees gain a sense of purpose through the workplace culture itself and through many activities that benefit the local communities where Foundever sites are located. Lim explained that Foundever does its best to be a good corporate citizen in the localities where it establishes its sites.
“Our employees are always enthused to participate in activities that benefit their communities–whether these are environmental clean-up activities, or providing skills development to young people, or even pooling together donations for charitable causes. Doing our part in nurturing our shared humanity is the best source of purpose that we can have–and that’s why we are very active in that area,” said Lim.
