The information and communication technology arm of PLDT Inc. teamed up with global cloud leader Genesys to deliver cloud-based solutions that elevate customer experiences and optimize workforce efficiency in the Philippines.
Powered by the all-in-one Genesys Cloud platform, the ePLDT Next-Gen Contact Center as-a-Service (CCaaS) uses AI to provide a 360-degree view of the end-to-end customer experience.
This helps organizations understand customers’ behavior, preferences, and even predict their needs to quickly...
Sky Cable Corp. teamed up with Converge Information and Communications Technology Solutions to improve its network and deliver better services to subscribers.
“Converge has built...
Comclark Network and Technology Corp., the parent company of Converge ICT Solutions Inc., teamed up with Data Lake Inc., the Philippines’ largest authorized reseller...
Globe Telecom said it is ramping up its efforts to shield users from child pornography and illegal gambling sites.
Globe said it blocked 1,718 domains...
Globe Telecom said Friday it posted a significant drop in bank-related spam and scam text messages because of its rigorous anti-fraud measures and strategic...
