The global curveball that is COVID-19 caught the world by surprise and continues to wreak havoc on many economies and industries. Amid this unprecedented disruption, companies are now coming up with business continuity plans for next year in order to survive while easing up on their expenses.
According to many firms, careful planning and innovation are two key components in any bounce-back effort. One such innovation is the use of cloud-based solutions for operations and business processes.
Erwin Co, President and CEO of a telecoms distribution company, said cloud-based business communication solution Telavi Cloud is a game-changer that can help small and medium-sized enterprises as well as enterprise-level companies transition to a “new normal” hybrid work setup where employees may opt to work remotely.
“With Telavi Cloud, we can forward calls directly to those who work from home. The call may be received or made from any Android or iOS smartphone, tablet, laptop or desktop using any web browser or an IP phone. Wherever you are, as long as you have the internet, you never miss any phone call from your office,” Co explained.
Telavi Cloud, now available in the market and perhaps the only one of its kind is well suited for companies with employees working from home.
Co said about five years ago, while many Filipinos were already active on Facebook and even did online banking, not too many were interested then in migrating their telephony solutions to the cloud.
However, things have changed significantly. According to a global survey conducted from February to May 2020 by IBM among 6,000 executives, of whom 100 are from the Philippines, many said they were already open to going to the cloud, specifically the hybrid cloud model.
“Globally, other countries have been doing it for several years already so the Philippines is really lagging behind, primarily because of Internet and other connectivity concerns. However, there are so many ways to make it highly-available. Multiple Internet connections, either fixed or wireless, can make the system robust and reliable,” Co said.
“Connectivity over the Internet has improved significantly over the years. Bandwidth for video may be a bit more, but if you look at what we’re doing today with all these virtual meeting platforms, it has become very stable now,” he said.
With a hosted cloud system, a bigger server is created that is centrally managed, more secure and redundant given the multiple servers backing up each other.
A company can connect from 10 to even 100,000 users without fear of disruption.
“With Telavi Cloud, we now provide people the freedom to drive businesses anywhere in the world. They now have the accessibility, the flexibility that they could still collaborate with each other, that they’ll have savings. And we will continue to build more features for the product,” Co said.
In terms of security, Co said there are data protection measures in place. Everything transmitted and stored by the system is fully encrypted and secured.
Co said Telavi Cloud, with its affordable price points, will definitely be part of the solution to help the economy, especially the smaller businesses, to bounce back.
The cheapest package, he said, is around less than P300 a month or below P10 per day. Packages can also be customized depending on customer requirements.
For next year, as part of their roadmap, Co said they intend to release features that will enable users to enjoy CRM integration, omni-channel contact center, dialers, and MS Teams integration, among others.
“With the pandemic, businesses need to be prepared to be able to continue operating wherever their employees may be. If you need help in connecting your customers to your employees, we can get you up and running in a couple of days,” he said.
For more details about Telavi Cloud, go to https://telavi.com.ph.