IN a ground-breaking move to improve public service, newly elected Laguna Gov. Sol Aragones issued an order banning rude behavior in all government hospitals, rural health units, health centers, and state offices in the province.
The order mandates all public servants to treat clients with courtesy and wear a smile at all times.
Aragones emphasized that the initiative promotes a culture of kindness and respect in public service. Those found violating the order will face appropriate disciplinary sanctions
Vice Gov. JM Carrait expressed full support for the governor’s directive, saying; “We are the backbone behind the legislation that Governor Sol will champion — through a united and solid partnership.”
All provincial board members likewise rallied behind the order, recognizing Aragones’ leadership and commitment to what they called “Serbisyong May Solusyon” — a service-oriented governance with real, practical solutions.
They pledged to work together under one program to push the goals of the administration.
To raise public awareness, posters bearing the message “Bawal ang Mataray sa mga Ospital ng Laguna” (“Rudeness is Prohibited in Laguna hospitals”) will be displayed in all public hospitals in the province.
Health Secretary Teodoro Herbosa joined Aragones in her visits to various hospitals in Laguna to assess their current state.
The tours sought to identify pressing healthcare issues, particularly the shortage of nurses and doctors, which the governor vowed to immediately address.
The governor also discussed plans to boost tourism in Laguna. She introduced a new concept called “Citizen Tourism,” encouraging locals to go on social media to promote their towns and showcase the province’s rich heritage and attractions.
Moreover, Aragones reaffirmed her commitment to the “Grado ang Palakol” program — an initiative aimed at supporting students who are struggling academically by providing them with financial aid. She is currently assembling a team to implement the program.
“In line with my promise, I will continue holding office in every hospital across Laguna to ensure I stay close to the people’s concerns,” Aragones said. “We need actionable solutions for our lack of nurses and doctors — and we will find them.”
