The Commission on Human Rights (CHR) has unveiled a “game-changing” online complaint portal to provide more accessible services to vulnerable individuals.
The CHR recently introduced a management information system monitoring outlet (MISMO) to connect with clients, particularly the most vulnerable, in real-time, regardless of their location, including the most remote areas of the country.
CHR chairman Richard Palpal-latoc cited the importance of digitalization to be able to keep up to the modern times and maximize the benefits of technology in the delivery of human rights services.
“We recognize the inevitability of changes occurring in our midst, so we must learn to adapt so that we can effectively march forward and meet head-on the challenges brought about by the times,” he said.
“CHR MISMO was designed to enhance efficiency, effectiveness and timeliness in transactions. It is expected to bridge the gap between the people and the Commission’s services, thus, ensuring smoother and hassle-free interactions in the pursuit of human rights service for the Filipinos,” he explained.
The online portal underscored the CHR’s commitment to accessibility and efficiency, aligning with efforts to always uphold high standards.
Over the years, CHR has increasingly embraced ISO Certification, which has institutionalized its Quality Management System.
To date, 12 out of 16 CHR regional offices and two major programs are ISO certified.
CHR MISMO was conceptualized to address the issues that impede better access to CHR services.
