The city government of Parañaque City topped the list of compliant local government units in Metro Manila in fighting red tape and other forms of corruption.
The city led by Mayor Edwin Olivarez got an overall score of 92.7 percent, which is equivalent to excellent, and bested 15 other cities in the National Capital Region.
Civil Service Commission Director IV Judith Chicano said based on their report card survey conducted on July 25 to 27, 2016, the CSC “received a final score of 92.70 with a descriptive rating of excellent.”
The survey examined the service office’s compliance with the Anti-Red Tape Act provisions and the overall satisfaction of its clients, to obtain feedback on how the service office follows provisions in its citizen’s charter; obtain information/ estimates of hidden costs incurred by clients in accessing frontline services; and rate service office performance and client satisfaction in relation to frontline service delivery.
The city also scored 100 percent in the “no lunch break” policy and for following the regulations on work hours of local government officials and employees to render eight working hours a day for five days a week.
The agency rated 98.28 percent the city for not having pending administrative cases in any court for the past two years and 97.71 points for the very good anti-fixer campaign, according to Chicano.
For overall client satisfaction category, Parañaque was graded 94.40 percent.
The city was marked 95.69 percent in basic services, 95.42 percent in the physical set-up and 94. 87 percent in the frontline service provider.
Olivarez commended the city officials and employees for looking for better ways to serve their constituents, local and foreign investors.
He said this is the first time the city government obtained a positive rating for its anti-red tape and anti-corruption campaign and satisfied majority of the respondents with its frontline service providers and service quality.
Last year, Bantay.ph, an independent anti-corruption watchdog, also ranked Parañaque as the top and most compliant among all Metro Manila cities in eliminating red tape and corruption at city hall.
Parañaque got an over-all score of 90.73 percent which is equivalent to 4.5 stars to emerge as number one among all the 16 cities. It is followed by Marikina City with 89.15 percent, while Taguig City placed third with 83.66 percent, Mandaluyong fourth place with 82.88 percent and Malabon City fifth with 82.61 percent.
The group said the cities were scored based on several categories such as fixer alert, facilities, basic compliance, transparency and process flow.
Bantay.ph is an independent civil society organization that utilizes citizen feedback in gauging quality of public service. The group sends student volunteers also called city watchers to conduct surveys on different government offices.
