The Manila International Airport Authority has confirmed a global Microsoft system outage affected two local airlines in the Philippines, but international carriers remain unaffected as of 4 p.m. on Friday.
According to CrowdStrike, there have been widespread instances of “BSODs” (Blue Screen of Deaths) on Windows hosts, indicating system crashes on Microsoft’s Windows operating system.
This global cyber disruption is currently impacting critical services including flights, banking, and company operations in various countries such as Singapore, the United States, and Australia. The disruption, which is linked to Microsoft’s Windows, appears to be related to an issue with cybersecurity software from CrowdStrike.
In response to the situation, MIAA general manager Eric Ines has mobilized additional manpower to manage extended queues at check-in counters. He also ordered his men to provide “Malasakit Kits,” which include food snacks and bottled water, to affected passengers.
Ines also tapped all terminal managers to closely monitor developments and offer necessary assistance as required. The Medical Division is also on high alert to respond promptly to any medical emergencies.
Affected passengers are advised to contact their respective airline companies for further updates and assistance.
Both Cebu Pacific and AirAsia Philippines have stated that they are facing technical issues.
In a statement released on Friday, Cebu Pacific Air (CEB) advised its passengers that it is currently experiencing technical issues reportedly related to technology provider CrowdStrike.
“The technical issue requires us to handle affected processes manually, potentially causing delays. We are working closely with our teams to mitigate disruptions to our operations and will provide regular updates as the situation progresses. We appreciate your patience and understanding,” the CEB management stated.
AirAsia Philippines also released a separate statement, saying a global outage affecting Microsoft services has been confirmed by its partner, Navitaire. It stated that the outage is causing unexpected rebooting of machines, leading to some operational disruptions related to check-in processes and navigating its AirAsia MOVE app.
Microsoft is currently investigating the issue and has escalated the matter internally while also seeking external assistance to manage the situation effectively.
“AirAsia Philippines is closely monitoring the situation and is in constant communication with Navitaire and Microsoft. Our top priority is to minimize any impact on our guests and ensure that all systems are restored to full functionality as soon as possible,” said AirAsia Communications and Public Affairs Head and First Officer Steve Dailisan.
Flag carrier Philippine Airlines, meanwhile, has stated that its technical systems are “not affected” by the issue.
The Civil Aviation Authority of the Philippines (CAAP) is currently preparing for the increase in passengers waiting at airports due to a system issue affecting airline operations.
As reported by CAAP Area Center 11, there is already congestion at Davao International Airport – Passenger Terminal Building caused by the system issue in Cebu Pacific, leading to delays and two flight cancellations.
CAAP is activating irregular operations protocols and closely coordinating with the airlines, PNP Aviation Security Group, and Office for Transportation Security.
Additionally, personnel are adding more seating for passengers, personnel at the Malasakit Help desk and medical teams are on standby in the departure area.
