Businesses need to adapt to cope with the changes brought about by pandemic, with different iterations of the community quarantine in place.
There have been many repercussions on policies aimed at controlling the spread of the coronavirus. In the Philippines, companies are either downsizing or shutting down, and OFWs are currently being repatriated.
“There is an oversupply of labor,” says human resources industry thought leader and Q2 HR Solutions founder Trixie Whyte. As her company reached its 20th year of being the country’s leading fully integrated HR solutions provider in September, she paints a picture of the labor market.
“There is a repurposing and redeployment of workers in certain industries hit by the pandemic such as entertainment, hospitality, airlines, cruise-ships, among others. It is more challenging now than before. This is due either to a logistical problem and limited access to transportation or a skills mismatch. There are just competencies that are very specific to an industry and are difficult to move across another sector,” she says.
This is compounded by industries that are facing an uncertain future, therefore being cautious and putting recruitment activities on hold. These include industries like business process outsourcing, a consistent revenue source for the past several years. “Companies have been forced to shut down and unemployment soared to 17.7 percent in April, with at least 7.3 million Filipinos currently jobless.”
In this environment, businesses have had to recalibrate. Those who are still hiring have pivoted to accommodate what is now called the “new normal”. According to Whyte, additional recruitment and employment criteria now include things like Internet access and good Wi-Fi coverage at home; conducive home-work environment; noise cancelling gadgets and apps; and strong self-management and self-motivation, requiring that the candidate is able to work with minimal supervision.
“I have also seen a movement towards localized recruitment drives such as hiring candidates who live near the company location for businesses that require their workforce to come into the workplace, especially for the manufacturing sector,” she says.
The pandemic has given rise to technology tools and portals to help job seekers look for employment opportunities, she adds. “Virtual platforms are now the norm in recruitment. This means candidates would need to differentiate themselves to stand out from the crowd. People are up-skilling to broaden their job opportunities through online courses, and there has been a surge of freelance workers in various disciplines. Digitizing CVs is a trend that will continue to rise, and I predict that video CV will be the new norm and will be a differentiator.”
She says that with these changes in the hiring landscape, companies need extra resources to help identify the right candidates amid the surge of unemployment leading to more applications.
Q2 HR Solutions Group of Companies recently held a successful virtual job fair for the first time in September. Being one of the first companies to do this gives them a definite advantage in terms of ability to improve recruitment and turnaround time for clients that need it the most.
Whyte clarifies that Q2 has also been affected by the pandemic. “Like most companies, we were hit by the sudden change in working environment, such as the restriction on face to face meetings and people having to work from home. We’ve also had clients putting their requirements on hold, laying off people, even early termination of client contracts. The uncertainty caused by the pandemic made all our previous strategic and operational plans irrelevant. We had to start from scratch and realign based on ‘instinct’ and ‘educated assumptions’.”
She outlines how she was able to steer the business that now has about 4,000 employees, with 160 of them organic. “We had to re-align our tactical approach and plans based on government rules that kept changing, and continue to change. We focused on things that we could control: I called it our 3Cs—Converting contracts to revenue, Controlling costs and expenses and Cash management because as we all know, cash is king. This means ensuring we billed accurately and on time, and collected quickly,” she says
Constant communication was key, as her employees were starting to feel insecure about their safety and job security. “We conducted weekly town halls, and continue to do so, to communicate what was going on in the country, in the company and the impact of the pandemic to our business and our clients. We were transparent, and we did not sugar coat the situation. Our ExeCom took turns in speaking in the virtual town halls every Monday afternoon via Zoom. Here, we rallied everyone and leaned on our set of 5 Core Values, which really spoke to us during this crisis,” she says.
“Never have ‘Create positive impact’, ‘Embodying malasakit’, ‘Have grit’, ‘Being grateful’ and ‘Be innovative been so relevant as they served as a compass and our guiding principle during this very challenging time,” Whyte says.
“Survival is at the forefront of our minds in Q2, but in order to energize people and give them hope, to see some light in all this darkness, I had to change people’s mindsets to give them purpose and a sense of control during this very uncertain time,” she says.
Whyte is confident that their culture of customer centricity is a factor for continued success. The thought leader says that businesses should start future-proofing their companies, adapting while staying true to their core values. “We always need to keep ourselves relevant and must constantly adapt to the changing needs of our clients, as well as the current economic and physical environment. Work is not immune to these changes and businesses cannot afford to be bystanders and expect things to go back to normal, if they want to survive.”
