With 400 guestrooms and suites, Radisson Blu is Cebu City’s biggest hotel. Not only does it take pride in its size, but it has also garnered numerous valuable recognitions, further solidifying its position as the city’s premier hotel. Naturally, it is a source of pride for the city and for all Cebuanos, wherever they may be in the world.
Earlier this year, the hotel received the Operational Excellence Award among the Radisson Hotel Group’s (RHG) Southeast Asia Pacific (SEAP) hotels. This honor was bestowed upon the hotel during the brand’s General Managers Conference.
This Operational Excellence Award is given to the hotel that delivers exemplary performance across the region, exhibiting an impressive demonstration of all its key performance indicators (KPIs). Such recognition includes an assessment of the hotel’s overall portfolio optimization, brand and product, marketing, sales, and human capital management, based on RHG’s high-quality standards.
In August of this year, the hotel also received the Safehotels Executive Level Certification for the sixth consecutive year. This prestigious certification, recognized by the United Nations, signifies the hotel’s commitment to top-tier safety and security standards.
Safehotels, a leading global certifier, assesses hotels based on rigorous criteria, including emergency response, crisis management, staff training, and guest communication. This highly valued certification underscores the hotel’s commitment to providing a safe and secure environment for all its guests.
As if these valuable recognitions were not enough, Radisson Blu Cebu has embraced green activities, dedicated to minimizing its environmental impact and promoting sustainable practices. It has achieved the Hotel Sustainability Basics Certification from SGS, recognizing its efforts in areas such as energy efficiency, water conservation, waste reduction, and responsible sourcing. This certification has placed the hotel on the same level as many other luxury hotels worldwide that have embarked on eco-friendly measures.
What is also noteworthy is the hotel’s handling of its human capital. Radisson Blu Cebu has been recognized as a leading hotel in the region for its employee engagement and empowerment. This achievement, which resulted from a recent internal survey conducted by RHG, underscores the hotel’s commitment to fostering a positive and supportive work environment.
I could easily see the effect of this commitment by management to ensure a pleasant work environment for all. It is showcased in the friendly and courteous demeanor of all its employees. Everyone I came in contact with had that sincere, warm smile that banners not just hospitality but also an innate willingness to serve or help. The Filipino brand of service excellence shines brightly in this hotel.
I also like Radisson Blu Cebu because of its location. It is right next to a large shopping mall and is a stone’s throw from the Port of Cebu, which is very convenient every time I have to take the ferry to Ormoc City, my mother’s hometown. Of course, the views from the guestrooms are awesome – there’s metropolitan Cebu on one side and the calming azure waters of Mactan Channel on the other.
We had our big year-end Yuletide event for our foreign retirees in one of the hotel’s ballrooms recently. The food on the buffet was delectable, and the service was impeccable. The wait staff anticipated everything our guests needed, which is exactly what I want in a banquet that I host. I like it when guests don’t have to jump through hoops just to call a waiter’s attention.
Furthermore, every detail of our event flowed smoothly, as planned. It was a great way to cap the year for our 200 foreign retirees in the Visayas area, many of whom sent us congratulatory messages the following day, thanking us for a fun evening. Thanks to Radisson Blu Cebu’s many awards, we gave our guests the quality event they deserve.
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