Solidarity in the time of COVID-19 -- MS Supplement
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COVID-19 hotline launched for Pampanga, Tarlac

Clark Freeport–Authorities in Clark on Tuesday launched a COVID-19 central hotline that will serve towns and cities contiguous to Clark in order to help manage the spread of the coronavirus.

COVID – 19 HOTLINE LAUNCHED. Bases Conversion and Development Authority (BCDA) President and CEO Vivencio Dizon (4th from right) joined by Clark Development Corporation (CDC) President and CEO Noel F. Manankil (1st from right), TaskUs Vice President for Operations Chico V. Inong (5th from right), BCDA Vice President for Business Development Arrey Perez (3rd from right), CDC- Health and Sanitation Manager Clemencita Dobles (2nd from right), and personnel from CDC, BCDA and TaskUs lead the launching of the COVID-19 hotline for Pampanga and Tarlac.
Clark’s emergency hotline #1232 (#1CDC) will now have a dedicated prompt that will exclusively cater to COVID-19 concerns.

Pressing no. 1 after hearing the main voice prompt, calls will be received and entertained by hotline operators who are capable of answering basic inquiries regarding COVID-19.

They may, in turn, direct them to nurses and medical staff at CDC Health and Sanitation Division (HSD) to address more specific concerns.

HSD staff will be on hand to help assess medical conditions of persons having flu-like symptoms and will advise them of home quarantine procedures.

The Bases Conversion Development Authority (BCDA) and Clark Development Corp. (CDC) have tapped TaskUs, a customer experience company operating at Clark Global City. The central hotline will receive calls from 8 a.m. to 1 a.m. daily.

CDC Assistant Vice President Chito Dychioco, Information Technology Division head, said this centralized helpline for COVID-19 responses is essential and is designed to augment the existing hotlines of local communities.

Dr. Maria Clemencita Dobles, HSD head, said this is part of the measures in Clark to help manage possible risks and threats by having medical professionals handle suspected COVID-19 cases.

Aside from providing immediate emergency response, the project also aims to lessen people going out of their homes following the announcement of enhanced community quarantine all over Luzon on March 17.

Topics: COVID-19 , emergency hotline , CDC Health and Sanitation Division
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