Globe starts implementing mobile number portability

Globe Telecom Inc. said Wednesday it is implementing mobile number portability within its network ahead of the September 30 target under the new law.

The telecom unit of the Ayala Group said its internal MNP covers all postpaid to prepaid, prepaid to postpaid, and prepaid to prepaid customer movements within Globe and TM brands.

The MNP capability allows customers to retain their existing mobile number when changing their subscription type. Those who have been wishing to move from prepaid to postpaid (and vice versa) will be able to do so, while keeping their original mobile number.

Customers who are not under a subscription lock-in period and have no financial obligations or overdue balances may avail of the service.

“Enabling our customers with the freedom to move across subscription types while allowing them to retain their original mobile number creates a new level of experience,” said Globe chief commercial officer Issa Guevarra-Cabreira.

Under Republic Act 11202 or the Mobile Number Portability Act, Globe is moving forward with the initiative to allow customers to keep their mobile numbers even if they switch from Globe to TM and vice versa, regardless of existing subscriptions.

The MNP’s full implementation date was moved from January 2021 to Sept. 30, 2021 on technical delays in testing and governance because of the pandemic.

Topics: Globe Telecom , mobile number portability , switching , subscription
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