Business process outsourcing (BPO) solutions provider iQor CXBPO said Monday it appointed Fleurette (Flo) Navarro as regional president-Philippines, the first Filipina executive to lead its Philippine operations.
Navarro will oversee human resources, recruiting and administrative functions in the Philippines, while managing external relationships with industry bodies, government agencies and academic institutions. With 17 contact centers in the Philippines and a workforce of 31,000, Navarro will drive continued growth in the region, the company said. She will report to DiBari.
Country leaders will now oversee administration, facilities, human resources and recruiting within their regions, enabling localized execution, streamlined decision-making and integration of local policies and cultural priorities.
Sonia Goyal will lead global human resources operations, driving strategic HR initiatives and overseeing a Center of Excellence focused on transforming people practices through technology and artificial intelligence, iQor said.
“These strategic leadership realignments reinforce our commitment to excellence, innovation, and employee engagement,” said chief administrative officer Art DiBari.
“Flo is the first Filipina executive to lead our Philippines organization—a milestone that brings immense pride to our team,” said DiBari.