New NAIA Infra Corp. (NNIC) said over the weekend it is investigating reports of alleged unfair treatment of baggage porters at the Ninoy Aquino International Airport (NAIA) who are employed by a long-time third-party service provider.
This follows complaints received by NNIC on the service provider, which handles baggage porterage and retrieval at the airport.
The provider’s contract was last renewed by the Manila International Airport Authority (MIAA) in 2022 and remains effective for three years.
“These porters are not directly employed by NNIC, but we take these complaints seriously,” NNIC said.
“As the airport operator, we have a responsibility to maintain standards and ensure that all service providers treat their employees fairly, respect their rights, and comply with labor laws,” it said.
Since assuming operations at NAIA on Sept. 14, 2024, NNIC said it prioritized improving conditions for workers under its direct employment.
This includes offering better compensation and implementing workplace policies that promote fairness and professionalism.
“As NAIA’s operator, we want to build a workplace that reflects our vision of a modern, efficient airport, where personnel and travelers alike can benefit from an atmosphere of fairness, respect, professionalism and accountability,” NNIC said.
