Asticom Technology, a digital-first shared services and outsourcing provider, teamed up with AI Rudder, a global innovator in voice AI technology, to reshape customer experiences across multiple industries in the Philippines.
The strategic alliance aims to elevate customer service for Filipino businesses, offering efficient, personalized and seamless customer interactions through the power of advanced AI solutions.
The partnership brings AI Rudder’s advanced voice AI technology into Asticom’s service portfolio, empowering businesses across banking, fintech, e-commerce, logistics and more to accelerate digital transformation.
By streamlining routine customer interactions, the technology allows agents to focus on complex cases, while its natural language capabilities facilitate near-human, two-way conversations that set a new standard for customer engagement.
This enables Asticom’s enterprise clients to reduce customer wait times, optimize workflows, and deliver consistently high-quality customer care.
“Our partnership with AI Rudder allows us to harness the transformative power of AI to redefine the customer experience, making it more efficient and more human simultaneously,” said Mharicar Castillo-Reyes, president and chief executive of Asticom.
“This is all part of our vision to contribute to the country’s economic growth and support businesses in their journey towards digital transformation,” Reyes saiud.
Teng Ren, AI Rudder founder and chief executive, said the company is thrilled to work with Asticom, providing its customers with a digital-first shared services and outsourcing solution that harnesses AI Rudder’s customer-centric technology to revolutionize customer interactions.
“By sourcing top-tier talent and deploying AI-driven solutions for customer engagement, this collaboration aims to optimize operations, elevate customer experience, and transform customer service across various industries, including banking, fintech, e-commerce, and logistics,” Ren said.
Both companies vowed to drive innovation and empower businesses to deliver exceptional customer service that meets the evolving demands of today’s digital environment.
The collaboration also underscores Asticom’s commitment to strengthening Philippine industries and contributing to national economic growth. By leveraging AI Rudder’s technology, Asticom enhances its ability to support Filipino businesses in creating more responsive, accessible and efficient customer service models.
