Cebuana Lhuillier has received the 2019 International Service Excellence Award from the Customer Service Institute of America (CSIA).
This is the third gold certification that the country’s largest microfinancial services provider has received from CSIA—an organization which monitors and evaluates companies based on the world’s most recognized international customer service standards.
Cebuana Lhuillier bested other organizations around the world for the recognition in the large business category as it garnered a score of 9.22, the highest in the history of the International Customer Service Standard certification audit.
“We are extremely impressed with the innovations with regard to the products and service support for customers that they have put in place and their score reflects that,” said Christine Churchill Burke, CSIA founder and CEO.
“Having earned the highest score in the history of the ICSS is a manifestation of our unrelenting desire to provide our clients with only the best service they could get from a financial services company like Cebuana Lhuillier,” said Jean Henri Lhuillier, Cebuana Lhuillier president and CEO.
“This is indeed a wonderful way to kick off 2020, and I am proud of what we have become over the years. I am grateful that we are being recognized internationally year after year for our efforts to ensure that our customer service stays relevant, innovative and world-class,” Lhuillier said.
Guided by its vision of empowering more Filipinos to have access to financial solutions, Cebuana Lhuillier has grown to become one of the country’s formidable financial services companies. It has expanded to 2,500 branches and 4,000 partner outlets nationwide, and 1.5 million combined physical and virtual touch points worldwide since it opened its first branch in Manila more than 30 years ago.
