PLDT Inc. wireless unit Smart Communications Inc. (Smart) and Maya, the country’s leading digital bank, warned the public against the rising threat of “text hijacking” scams.
These fraudulent messages mimic trusted companies like Smart and Maya, tricking unsuspecting users into clicking on malicious links or sharing personal information, the group said.
Smart and Maya said they never send SMS with links requesting login credentials, personal information or account verification. “If you receive such a message, it is likely a text-hijacking attempt,” the two companies said.
Text hijacking, also known as “spoofing”, involves scammers using fake cell sites to collect mobile numbers within a targeted area.
They push messages directly to subscribers’ devices, bypassing legitimate service providers like Smart. Scammers also use illegal software to manipulate the sender’s name, making the messages appear as though they come from a trusted source. These messages often contain suspicious links, offering fake promotions like vouchers or prompting users to update their accounts.
“We are committed to protecting our customers by continuously raising awareness about these scams and educating them on how to stay safe,” said Cathy Yang, first vice president and head of group corporate communications at PLDT and Smart.
“We encourage everyone to be cautious and avoid clicking on suspicious links, no matter how urgent the message seems,” she said.
Maya and Smart said they remain committed to the security of their users and would continue to strengthen their efforts to combat these scams.
