Grab Philippines said it implemented safety measures across all its services in response to the severe weather conditions and widespread flooding affecting Metro Manila.
“At Grab Philippines, the safety and well-being of our community, including our consumers, rider-partners, driver-partners, delivery-partners, and financial service users, are our top priority,” the company said.
“Given the current adverse weather conditions and widespread flooding in many areas, we have implemented comprehensive measures across all our services to ensure everyone’s safety,” it added.
To support affected partners, Grab has initiated its Calamity Assistance Program, providing essential resources and aid.
“Additionally, we utilize GrabMaps to provide our partners with real-time information on safe routes. By utilizing reports from our driver- and delivery-partners, we are helping them navigate safely through affected areas,” Grab said.
“Our 24/7 Safety and Incident Response Team is on standby to assist with any emergencies or issues that may arise. This ensures that help is available whenever and wherever it is required,” it added.
Amid challenges such as road closures, flooding, and heavy rainfall, Grab requested for the patience and understanding of its consumers as there may be some booking difficulties and delays – particularly in the areas severely affected by the weather.
“ Our rider- and driver-partners are advised to prioritize their safety and are equipped with the necessary information and resources to make informed decisions,” Grab said.
“ We ask our passengers to exercise utmost patience and understanding as our partners strive to meet the needs of our commuting public under these challenging weather and road conditions,” it added.
Grab said the safety and well-being of its delivery partners are the company’s top priority, especially during severe weather.
“ While we understand that some of our delivery partners may still want to pursue earning opportunities, we have proactively communicated and emphasized that their safety must always come first.Through online channels and in-app notifications, we have been advising them to avoid flooded areas,” it said.
“Our financial services, including GrabPay and lending products, remain operational to support our customers and partners during these challenging times. We understand that access to financial services is crucial, especially during emergencies. We encourage our users to utilize our digital platforms for their transactions, minimizing the need for physical travel and ensuring safety,” Grab added.
