THE Bureau of Customs (BOC) at the Ninoy Aquino International Airport (NAIA) has announced it has
received its second International Organization for Standardization (ISO) – quality management system – surveillance audit approval.
This, according to Port of NAIA district collector Yasmin Mapa, was part of the BOC’s commitment to promote efficiency and
transformation within government service.
With 21 ISO certified processes last 2021, the Port of NAIA now has 22 enrolled ISO certified processes and 11 ISO support processes – the
most number of certified processes among all ports.
The audit surveillance revealed favorable findings towards the NAIA collection district with no “Major or Minor Non-Conformities, one
Positive Findings, and eight Opportunities for Improvement.
Mapa recognized the importance of having the Port ISO certified.
She explained that as gateway to international travelers, her district is considered as the bureau’s model port to the international
community and having ISO certified processes would ensure international recognition of cargo clearance and releasing thus
promoting ease of doing business for all passengers and stakeholders.
“The BOC, under the leadership of Commissioner Bienvenido Rubio, maintains its pursuit towards a modernized and credible customs
administration which is among the world’s best,” Mapa said.
In July 2022, the port received its first ISO – quality management system – surveillance audit approval.
