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BOI: US BPO firm to open 1,500 more jobs in Davao City

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The Board of Investments said Friday it approved Optum Global Solutions (Philippines) Inc.’s new project in Davao City that would generate 1,500 jobs for Filipinos.

It said the investment was a result of President Ferdinand Marcos Jr.’s productive visit to Washington in May this year.

“The government’s aggressive investment promotion strategy has been steadily attracting global industry players. Optum Global Solutions, a big player in the US, has once again chosen the Philippines to expand their enterprise. This development aligns with our mission to generate high-quality job opportunities for Filipinos through strategic investments.” Trade Undersecretary and BOI managing head Ceferino Rodolfo said in a statement.

Optum Philippines will open a new site at The Uprise Building-C in Davao City to provide information technology, call center and back-office operations services, primarily targeting the export market, particularly Optum Technology, a US subsidiary of UnitedHealth Group Inc.

Its IT-enabled services include coding, testing, maintenance, help desk troubleshooting (hardware and software), transaction processing, clinical processes, analytics and others. Its call center operation will handle health plan enrollment, benefits and insurance claim status queries.

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Rodolfo underscore the transformative nature of the healthcare information management services sector in the Philippines.

“This sector’s evolution enables us to expand our capabilities, supporting the entire healthcare journey of patients with complex, digitalized end-to-end customer experience services,” he said.

“This underscores the Philippines’ competence in providing the necessary infrastructure and talents to fulfill Optum Global Solutions’ objectives effectively,” he said. Othel V. Campos and

Roderick T. dela Cruz

Optum, a subsidiary of Optum Global Solutions International B.V. based in the Netherlands, operates as a wholly-owned entity.

Its parent company, UHG which is headquartered in the United States, specializes in offering diverse support services to health maintenance organizations, insurers and other managed care entities, many of which are closely affiliated.

Optum Philippines is operating with 15 projects in various economic zones and IT Buildings across the country.

Forbes recognized Optum Global Solutions, as part of UHG, as one of America’s 500 best large employers for 2023. UHG also ranked seventh on the 2023 LinkedIn Top Companies List in the United States.

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