Okada Manila, Asia’s largest integrated resort, has been awarded with the prestigious Forbes Travel Guide five-star rating for the fourth year in a row. Forbes Travel Guide is a world-renowned authority on excellence in hospitality and its five-star rating is highly coveted in the industry as a merit of distinction.
This year, the property also received its first Forbes 4-star recognition for its spa, The Retreat Spa.
Stellar Forbes 5-Star Service
Okada Manila has been known for its outstanding service, which showcases the best of Japanese and Filipino hospitality. The property brings to forth the forward-thinking Japanese philosophy of “omotenashi”—anticipating guests’ current and future needs in advance and “magokoro” hospitality or sincerity and devotion. These are complemented by the Filipinos’ dedication to hard work, passion, innate warm hospitality and cheerful disposition.”
“I’m extremely grateful (to) and proud of all our team members for the extraordinary service and stellar dedication to provide guests a wonderful customer experience, making for great stories. Each team member, together with their respective business unit leaders, have contributed to sustain Okada Manila’s Forbes 5-star rating for its fourth year in a row and they deserve due recognition.” quipped Byron Yip, President and COO of Okada Manila.
First Forbes 5-Star Rating for The Retreat Spa
Okada Manila also celebrates the conferment of the first Forbes 5-star rating for its renowned The Retreat Spa, now ranking among truly world-class spa and wellness facilities.
According to Vikki Aquino, Director of The Retreat Spa, “The real heart of our five-star treatment is the training that our team members undergo to ensure that our clients get premier treatments coupled with outstanding service. Our spa therapists are proudly internationally trained, and every day, we align to ensure that our service is always rooted in the core values of Okada Manila—omotenashi and magokoro.”
Manila’s Grand Icon
“What makes Okada Manila iconic? Our property is a premier destination that defines luxury. We cater to discerning local market and international travelers, with world class facilities, diverse offerings, and a level of service that is consistently exceptional. These elements all combine to make us truly a Forbes five-star property,” said Robert Scott, Vice President – Hotel Operations, Okada Manila.
Touted as Manila’s grand icon, Okada Manila is known for its top-tier facilities and services. A premier destination for hospitality and entertainment, the integrated resort has 993 exceptional accommodations ranging from 55-sqm deluxe rooms to capacious 1,400-sqm villas, including the newly-opened Tower Villas. The property provides extraordinary features such as a selection of restaurants that offer a world of flavors with its various cuisines; the Retail Boulevard, which is a shopping haven; beautiful function rooms and ballrooms for milestone events and functions; the one-of-a-kind Cove Manila nightclub and indoor beach club; The Gardens by Manila Bay; and the world’s largest multi-color dancing and musical fountain.
The center of ultimate relaxation and wellness is the Forbes 5-star, The Retreat Spa. Spanning 3,000-sqm, the spa has private treatment rooms with spa beds with chromatherapy, which can be electronically adjusted to zero gravity, reducing stress and relieving joint pains. A unique feature is the Wave Dream Room—the first in Southeast Asia that allow guests to fully relax and meditate to the sounds and images of rippling water as light projects to the ceiling to calm the brain, and de-stress the body. Renowned for their range of services such as signature massages by professional spa therapists, The Retreat Spa is the epitome of a full spa experience with an exclusive access to all its spectacular amenities—fully-equipped gym, pool, tonic bar with hand-crafted tea, fruits and snacks, sauna, and steam rooms.
