The Civil Aeronautics Board has launched a new system to gather data from airlines, accept online complaints, allow airlines to file online applications for approval of flight schedules and send to air travelers real-time flight updates.
Aeronet, which features 24/7 approval of flight applications and make transactions faster than usual, also synced with the implementation of the Air Passenger Bill of Rights and inform passengers if a flight delay is already compensable or not.
The system was developed by CAB’s contact center provider—Dynamic Outsource Solution Inc. (DOS-I) and powered by Electronic Document Management System (EDMS).
The project is in line with President Rodrigo Duterte’s objective to ease business transactions in government, as well as promote people empowerment.
Upon the directive of the President, CAB instituted reforms to streamline and simplify business processes.
For example, the requirements in applying for a permit to operate transport services is now down to six, from a maximum of 36.
The 24 requirements for renewal of application have been cut to just three basic requirements.
CAB also created Passenger Right Assistance Desks nationwide following reports of baggage theft incidents and other irregularities at the Ninoy Aquino International Airport and other commercial airport facilities in the country.
CAB executive director Carmelo Arcilla said since the implementation of the Air Passenger Bill of Rights in 2012, the Board has been very active in implementing measures to ensure passenger rights protection and awareness.
Air Passenger Rights includes right to compensation for damaged or lost luggage, but with limited insurance coverage, depending on their airline ticket.
For valuables beyond the regular insurance coverage, additional insurance premium may have to be paid to cover valuables declared.
For the first semester of 2017, a total of 132 Passenger Rights Assistance Officers have been deployed to man the 31 PRADs in the country, including the Naia terminals and commercial airports outside Metro Manila.
“Aside from the establishment of PRADs, CAB has conducted APBR orientation to airport operators, air transport regulators, and air carriers,” said Arcilla.
