Cebu Pacific Air and its sister airline CebGo on Thursday advised air travelers ahead of the New Year holiday rush to allot ample time to get to the airport to avoid flight delays, in anticipation of long lines at the check-in counter, security and immigration checks, and pre-departure requirements.
In an advisory, the airlines stated that Domestic Check-in counters are open three hours before the scheduled time of departure and four hours for international flights. All check-in counters close 45 minutes before the scheduled time of flights, except those exiting Dubai (one hour) and Shanghai (50 minutes).
Cebu Pacific has deployed roving check-in agents in all of the Philippine airports the carrier operates in, including the Ninoy Aquino International Airport Terminal 3 and 4. The agents are equipped with iPads with the Levarti MAX Airport application, as well as portable printers.
This allows CEB terminal personnel to remotely check-in passengers, assign seats, facilitate payment for baggage and other ancillary services, and even print boarding passes.
CEB and Cebgo passengers may also check-in using the following options to cut the waiting and queuing time:
• CEB Mobile Check-in. Download the official Cebu Pacific Mobile App on the App Store or Google Play and tap on the Check-In option. CEB Mobile Check-in is available from seven days to four hours before an international flight, and up to one hour before a domestic flight.
• CEB Web Check-in. Visit the Manage Booking section of the Cebu Pacific website (http://www.cebupacificair.com). For international flights, web check-in is available from seven days up to four hours before scheduled flight departure. Those taking domestic flights can do web check-in up to one hour before their scheduled departure.
• Self-Check-in Kiosks. Passengers at NAIA Terminals 3 and 4 and selected domestic airports can use these kiosks to check-in their flights eight hours up to one hour before the scheduled flight departure.
Domestic web or mobile check-in guests with check-in luggage can drop these off at the bag drop counter at least 45 minutes before the flight, except those exiting the Middle East (one hour) and Shanghai (50 minutes). International web or mobile check-in guests still need to show up at check-in or bag drop counter at least one hour before the flight to present valid travel documents.
Domestic web or mobile check-in guests with check-in luggage can drop these off at the bag drop counter at least 45 minutes before the flight, except those exiting the Dubai (one hour) and Shanghai (50 minutes). International web or mobile check-in guests still need to show up at check-in or bag drop counter at least one (1) hour before the flight to present valid travel documents.
Dedicated bag drop counters (D16-D24) are available for web and mobile boarding pass holders at the NAIA Terminal 3.
CEB and Cebgo passengers are also reminded to:
Check the airport terminal screens for the accurate time and boarding gate assigned to the flight. While there is a Public Address system where announcements are made, we strongly encourage passengers to be more alert in checking boarding information. CEB boarding agents are ready to assist passengers and answer queries.
Mind the weight of your hand-carry. CEB allows only one hand-carry bag with maximum weight of seven kilos.
• Liquids, aerosols and gels inside a hand-carry bag should be in a container 100 ml or less. These should be placed in a clear, re-se¬alable plastic bag.
• Purchase baggage allowance upon booking, with options ranging from 15 to 40 kilos. This lets you save as much as 71 percent compared to paying excess baggage fees at the airport.
• Be security-conscious. When possible, lock and seal your luggage and place easily identifiable markers on your check-in baggage. We strongly advise guests to hand-carry valuable items such as money, jewelry and mobile devices.
• Proceed to the boarding gate immediately after completing check-in requirements. Guests should be at the gate at least 30 minutes before the scheduled time of departure.
