PAL world’s second most improved airline

Philippine Airlines is now ranked 49th in world airline standings and second most improved airline in the world for 2018, according to the largest airline passenger survey conducted by Skytrax.

Officials of Philippine Airlines and Airbus celebrate in Toulouse, France the turnover of the carrier’s latest acquisition―an A350-900 twin-aisle aircraft that can fly nonstop between Manila and New York.
The global ranking of PAL was a leap of 34 notches from a rank of 83rd just two years ago, and 18 notches from its 2017 ranking at 67th.

Newly certified as a full-fledged 4-Star Global Airline just five months ago, the flag carrier was voted into the top 50 in the recent survey involving 20 million passengers, 100 nationalities and 335 airlines carried out by the independent rating and audit firm.

“I am overwhelmed with pride and joy.  This latest win shows how far we have come in working to transform our airline, and this victory is especially sweet because it reflects the votes of our beloved customers. We are honored to be recognized by millions of passengers, and we renew our commitment to keep on serving them better from the caring heart of the Filipino,” PAL president and chief operating officer Jaime Bautista said.

The latest international accolade was announced just days after PAL accepted delivery of its first ultra-modern Airbus A350-900, the “world’s most advanced commercial aircraft”, according to Bautista. 

The A350-900 arrived in Manila after a celebratory ferry flight from Toulouse, France on July 15, and now joins another brand new aircraft, the Airbus A321neo, in the flag carrier’s fleet.  President Rodrigo Duterte braved a rainstorm to lead the ceremonial blessing of the new fleet on July 17, marking a historic milestone in Philippine aviation.  

“The 4-Star award, Top 49 ranking, and the 2nd Most Improved Airline vote challenge us to keep up the progress, and our hi-tech new A350s and A321neos mark our determination to hit full 5-Star status by the end of 2020,” said Bautista.

PAL chief customer experience officer Jessica Abaya said: “We jumped 18 notches from Top 67 in 2017, besting other full-service carriers and other 4-Star airlines. We also placed Top 30 in the World’s Best Cabin Cleanliness category. This recognition inspires us to focus even more on delighting our customers. It also gives us greater confidence to reach our long-term vision of becoming the 5-Star, full-service national carrier of the Philippines.”

PAL management led by chairman Dr. Lucio Tan expressed their gratitude to the 8,000 strong PAL family, citing their team synergy as the crucial factor in making the airline a global winner.

“The future is bright for Philippine Airlines. As the Philippines’ first and only 4-Star Airline, we will continue to provide more innovations and product refinements. Indeed, we will take in 27 new aircraft starting with our recently arrived new A350s and A321 NEOs, so that we can fly more customers more comfortably and conveniently to their dream destinations,” Bautista said.

PAL remains focused on its key programs which include route network expansion, service innovations and fleet modernization. Its fleet of 89 Airbus, Boeing, and Bombardier aircraft now serve a network covering two-thirds of the globe, promising distinctly Filipino heartfelt service as the international market leader in Philippine aviation.

Topics: Philippine Airlines , Skytrax , Jaime Bautista , President Rodrigo Duterte , Jessica Abaya
COMMENT DISCLAIMER: Reader comments posted on this Web site are not in any way endorsed by Manila Standard. Comments are views by readers who exercise their right to free expression and they do not necessarily represent or reflect the position or viewpoint of While reserving this publication’s right to delete comments that are deemed offensive, indecent or inconsistent with Manila Standard editorial standards, Manila Standard may not be held liable for any false information posted by readers in this comments section.