With over 119 million motorists served last year, NLEX Corporation is continuing to elevate customer experience through its system enhancements and programs planned for 2022.
These include the installation of the RFID early detection feature, installation and software upgrade of RFID card readers or contactless terminals, upgrade of system servers, and replacement of toll lane equipment — all aimed at improving the service to customers.
About 29 more toll lanes will be equipped with enhanced scanners for faster RFID detection and additional 50 toll lanes will have new contactless terminals where customers can tap their Easytrip card to process their RFID transactions. Once completed, a total of 217 toll lanes will now have RFID early detection features and 258 toll lanes with contactless terminals.
System servers will also be upgraded, while traffic control gates, as well as lane status and toll fare indicators in 187 toll lanes will be replaced for increased efficiency.
As part of its digital transformation, the tollway company, together with other business units of Metro Pacific Tollways Corporation (MPTC), will also launch an interactive chatbot system on its website and Facebook Messenger. This new service will help customers get instant answers to their basic inquiries.
Stakeholder relations programs such as regular dialogues, consultations, and surveys and other customer touchpoints will likewise continue to get feedback from customers to understand their needs and address their concerns.