AirAsia Philippines is urging the public to remain vigilant against a rising number of sophisticated scams involving fraudulent customer service contacts circulating on social media and messaging platforms.
The alert comes as scammers increasingly target Filipino travelers by creating fake pages or impersonating airline representatives. These bad actors often offer assistance with flight bookings, refunds, and rebookings, eventually tricking victims into sharing personal information or making payments through unofficial channels.
“AirAsia strongly advises the public to avoid contacting customer service numbers found on unverified sources, to be cautious of any links received via WhatsApp or other messaging platforms and to refrain from sharing personal information, booking references or payment details with parties whose identity cannot be confirmed,” the budget airline said.
“AirAsia strongly advises guests to transact only through official AirAsia platforms and verified channels to avoid becoming victims of online fraud,” it added.
With the growing number of Filipinos booking travel online, scammers are increasingly targeting passengers through fake social media pages, impersonation accounts, and messaging apps such as Facebook Messenger, Viber, Telegram, and WhatsApp.
Travelers are encouraged to remain cautious and report suspicious activities immediately.
