AirAsia Philippines is urging the public to remain vigilant against a rising number of sophisticated scams involving fraudulent customer service contacts circulating on social...
SDRTN®-powered agents eliminate latency and production hurdles, making Conversational AI finally deployable at scale
Manila, Philippines – Agora (NASDAQ: API), a global leader in real-time...
Aboitiz InfraCapital Inc., the infrastructure arm of the Aboitiz Group, is shaping the future of Philippine aviation by demonstrating the success of the public-private...
Jollibee Singapore has been named the fast-food restaurant chain with the best customer service in the country, topping the Straits Times’ 2025 nationwide survey.
The...
A new study by Milieu Insight finds that fairness, transparency and reliable service now outweigh low prices for online shoppers in the Philippines.
The study,...
Cleanfuel is partnering with PLDT Enterprise to power its growing network of nearly 200 stations nationwide with PLDT’s high-speed fiber connectivity. Cleanfuel, a Filipino-owned...
Experts say hyper-personalization is the biggest trend in customer service. While it has been widely recognized in the competitive travel and hospitality industry, it...
Microsoft on Monday said it was enhancing its AI offerings with new autonomous agent capabilities as the tech titan aims to accelerate business adoption...
TOKYO - A range of Japanese companies have recently begun using artificial intelligence to fill necessary customer service roles, demonstrating proficiency in more complex...
LBC, a leading Philippine logistics and remittance company, is teaming up with PLDT Enterprise to accelerate its digital transformation journey.
This expanded collaboration leverages FlutterFlow,...
Globe Telecom Inc. said Thursday it is expanding its use of artificial intelligence (AI) across its business to enhance customer service, optimize network operations...
In the fiercely competitive world of modern business, delivering exceptional customer service has become a crucial element for success. PITON-Global, a premier BPO advisory...
Property developer Filinvest Land Inc. (FLI) aims to strengthen its customer service by addressing concerns quickly and directly via on-site mobile service desks. Attending...
