Foundever, a global leader in the customer experience (CX) industry, has secured a position in the esteemed list of The Philippines’ Best Employers 2024. The recognition reflects the company’s dedication to creating an inclusive, rewarding, and dynamic work environment.
The Philippines’ Best Employers 2024 is a substantial and all-encompassing employer study designed to assess the appeal of employers in the Philippines through an independent survey conducted among employees. The initiative, pioneered by The Philippine Daily Inquirer and Statista, builds upon the success of their inaugural list published last year.
Organizations in the country with a workforce of at least 250 people are eligible for the recognition. The assessment process involves categorizing employers into 28 distinct industries, ensuring a comprehensive and industry-specific analysis that captures the diverse landscape of the Philippine employment market.
Foundever stands out among its peers in the industry for its relentless pursuit of employee satisfaction, a core principle that has launched the company into the ranks of the top echelon of employers in the Philippines.
“This recognition testifies to our commitment to promoting a work environment where our associates feel valued and supported,” said Pamela Donato, Vice President for HR, Marketing
and Communications for the Philippines and China at Foundever, who was present at the awarding ceremony.
She added, “At Foundever, we understand that a motivated and engaged workforce is not only essential for its success but is also a key driver for the overall growth of the company.”
A key factor to their inclusion in the list of top employers is the robust employee-centric programs offered by Foundever. These programs focus on career growth as well as emphasize the importance of work-life balance, health, and diversity and inclusion within the organization.
Further emphasizing the positive work environment at Foundever, the results of their latest MAX Annual Survey is a testament to the company’s commitment to employee satisfaction. The comprehensive, all-associate survey provides employees with a dedicated platform to share feedback on their experiences within the company.
Foundever in the Philippines exhibited a remarkable improvement, registering an eNPS of 62.6, a noteworthy increase from the previous year’s score of 58.1 eNPS. This upward trend has highlighted the responsiveness of Foundever to employee needs and its continuous efforts to create a workplace where individuals are supported and are enabled to thrive.
The recognition of Foundever among the best employers in the country foregrounds its reputation as an employer of choice. “We also recognize our dedicated workforce for their invaluable contributions in achieving this significant milestone,” said Donato.
Looking ahead, Foundever remains committed to maintaining its position as an employer of choice in the Philippines. The global CX leader sees this recognition as a catalyst for further enhancements as it strives to set new standards of excellence in employee satisfaction, professional development, and overall workplace excellence. As Foundever continues its journey of growth and innovation, it stands poised to inspire and lead in the dynamic landscape of the CX industry in the country.
