Teko.ph (Teko Solutions Asia Inc.) has integrated its appliance after-sales service system with all the leading brands of Concepcion Industrial Corporation (CIC), including Carrier, Condura, Midea, Toshiba, and Kelvinator.
With the Complete Order Management System, CIC’s after-sales organizations gain greater efficiency, access to real-time service data, and synchronized collaborations with all partners at a significantly lower technology cost than legacy SAP/C4C systems.
"Our customers are the core of our business and this inspires us to continuously improve ways of serving them. With COMS, we aim to provide our customers and partners, a seamless overall experience,” said Raul Joseph Concepcion, Chairman & CEO of Concepcion Industrial Corporation.
Teko COMS is an end-to-end white label solution that digitizes the entire after-sales service process by seamlessly connecting them with customers, service providers, and business partners in a single, powerful platform in the cloud.
The streamlined back-end operations are also expected to greatly enhance the customer experience.
Customers can now easily book for service at any CIC brand website and COMS will dispatch automatically to a matching authorized service center.
Partner service providers also have access to new features like real-time job details, simplified ordering for parts, and an invoicing channel integrated with CIC’s financial systems.
Similarly, customer support teams like call centers are now able to take service requests and track job progress, with features that would allow them to quickly resolve customer escalations.