McDonald’s Philippines to open 15 stores within the year despite pandemic
In 2019, the company opened 58 new stores across the country, bringing its total number of branches to 668 nationwide. McDonald's, however, had to temporarily shut down almost half of its branches when the lockdown took effect in March. But since the country shifted to more relaxed community quarantine protocols in June, at least 93 percent of McDonald's branches have already resumed operations, Managing Director Margot Torres said. "We are seeing sales growth from dine-in since it was allowed (in the latter part of June) but most of our revenues have been from pick-up, drive-thru and delivery channels," Torres said. Sales from delivery channels grew "three-fold" from pre-pandemic levels, she said. Torres said McDonald's Philippines was quick to adopt measures that would ensure safe and convenient ways to order and enjoy food. "We have a dedicated safety manager per store who makes sure all safety and hygiene protocols are followed, including offering hand sanitizers every 30 minutes to our customers and enforcing the 'no mask, no entry' policy, temperature checks, hand and footwear disinfection, and completion of a health check form. Counter and table shields have been put in place as well," she said.
McDonald’s is also available through platforms such as McDelivery, GrabFood, and FoodPanda. "We did not have a hard time adjusting because from the very start, McDonald's has prioritized cleanliness and safety. We just had to elevate or level up our protocols," Torres said. "Safety, cleanliness, value for money and convenience are all part of our DNA, even before COVID-19 started," she added.