QUEZON City Mayor Joy Belmonte on Monday led the launch of “QCitizen Data: Resibo ng Serbisyo,” a suite of digital platforms that allows residents and non-residents to access government data, monitor city projects, and report community concerns in real time.
The initiative was introduced in observance of Open Government Week 2026 as part of the city government’s push for transparency and citizen-centered public service.
At a media briefing, Belmonte said the new technology was designed to ensure representation and accessibility for all sectors.
Central to the initiative are three digital platforms: the QCitizen Data Dashboards, the QC Open Infra Dashboard, and QC iReport.
Belmonte said the platforms aim to provide residents with greater visibility into government operations, public spending, and service delivery.
The QCitizen Data Dashboards serve as a centralized source of information on city services, programs, and demographic data through simplified visuals and data stories.
Joel Distrajo, officer in charge of the Quezon City Citizen Services Department, said the platform currently contains information on QC Helpline 122, QCID, the PWD Community, Free Maintenance Medicine, Pangkabuhayang QC, and the QC Scholarship Program.
By making the information publicly accessible, the city government hopes residents will be able to make informed decisions and better understand government initiatives and their impact on daily life.
Complementing the dashboards is the QC Open Infra Dashboard, a centralized digital project billboard that allows residents to monitor city-funded infrastructure projects in Quezon City since 2019.
Belmonte said the public availability of regularly updated infrastructure information would strengthen transparency in project implementation and keep residents informed about developments in their communities.
The city also launched the beta version of QC iReport, a digital reporting platform that enables residents to submit non-emergency complaints, concerns, requests, and inquiries through desktop and mobile devices.
Accessible through the QC eServices portal and the QCitizen mobile application, QC iReport allows users to file reports, upload supporting photos, and monitor the progress and response time of their submissions through an integrated tracking system.
The platform covers a range of non-emergency concerns, including busted streetlights, clogged drainage, uncollected garbage, potholes, illegal parking, illegal structures, and businesses operating without permits.
QC iReport complements Helpline 122 by serving as an alternative digital channel for non-urgent concerns, while emergency cases will continue to be handled through the city’s emergency hotline.
“Our goal is to make government easier to understand and easier to engage with for every QCitizen. These platforms give our residents real visibility into how the city works — from programs and budgets to projects and services. When people can see what the government is doing and track how it responds, it creates a stronger sense of trust and shared responsibility,” Belmonte said.
Distrajo clarified that QC iReport is intended only for non-emergency concerns.
“IReport is not for emergency, instead use Hotline 122,” he said.
“This app is new. We had internal training. It is now open to the public,” he added.
Belmonte said around 3.6 million users have already registered for the city’s digital platforms.
She added that the city government adopted best practices from Thailand in developing the applications to promote greater transparency and accountability.
“We, however, add some features,” she said.
