THE Philippine Health Insurance Corp. (PhilHealth) has installed new hotlines to make it accessible to members at any given time of the day.
Philhealth can now be reached by its members 24/7, according to the state-run corporation’s president and chief executive officer Emmanuel Ledesma Jr.
“Our new touch points can now be reached any time of the day at the convenience of our members, especially our overseas kababayans because they no longer need to wait for Philippine office hours to reach out to us,” Ledesma said.
Previously, PhilHealth’s hotlines were only available on weekdays from 8 a.m. to 5 p.m.
Ledesma said members may now contact PhilHealth at its new hotline (02) 8662-2588 and mobile numbers 0998-8572957, 0968-8654670, 0917-1275987 and 0917-1109812, all of which are “available 24 hours a day, seven days a week, including weekends and holidays.”
The state health insurer also launched its “Click to Call” channel, which can be accessed through the PhilHealth website.
Using a personal computer or a smartphone with internet connection, members can click the icon at the bottom-right portion, after which they will be directed to a live agent. This service is also available 24/7, PhilHealth said.
Members can also request a callback via their preferred mobile hotline by texting “PHICallback <space> mobile number to be called <space> details of concern” to the mobile numbers cited above.
However, Ledesma reminded members to “ask an agent the queries they sent and the date of request, to make sure the callback is legitimate and coming from PhilHealth.”
He said this will help avoid fraudulent activities such as identity theft.
“These changes are part of PhilHealth’s commitment to improve our
services to keep our members updated on their health insurance
benefits.” Ledesma said.
Meanwhile, members and other stakeholders may also visit PhilHealth’s website: https://www.philhealth.gov.ph/and PhilHealth’s Facebook page: https://www/facebook.com/PhilHealthOfficial and X account: @teamphilhealth for the latest information about its programs, benefits and services. They can also send an email to
[email protected]