The Social Security System (SSS) is extending its office hours to accommodate the influx of transactions.
In an initial move to improve its frontline services, newly-installed president and chief executive officer Michael Regino on Friday ordered all SSS branch heads in the National Capital Region to extend their operating hours effective immediately.
Offices in Metro Manila are open from 6 a.m. to 6 p.m. on weekdays and several offices on Saturdays to accommodate as many transactions as possible following the surge of transactions since the Alert Level 1 status was declared.
“These measures are meant to give our members, employers, and pensioners more time to complete their transactions with us without much hassle and difficulty. It pains me to see our members camping outside SSS offices quite early in the morning just to beat the queues and finish their transactions,” Regino said.
“I hope those long queues and camping out will soon be a thing of the past,” Regino said. “We owe it to our members, employers, and pensioners to give them a better service now that the pandemic restrictions are being lifted,” he added.
Finance Secretary Carlos Dominguez III earlier announced that President Rodrigo Duterte appointed Regino, then a SSS Commissioner, to the position of SSS president and CEO.
Apart from extending the office hours in SSS branches in the NCR, Regino also directed the agency’s information technology department to beef up their digital platforms so that members could have the option of conducting their transactions online and avoid queueing at SSS branches.