In light of the World Tourism Organization’s #TravelTomorrow campaign, Cebu Pacific airline encourages travelers to be responsible and stay at home amid the current health crisis as it offers flexible options for passengers whose flights have been cancelled.
Among the self-service options that can be done conveniently online are free rebooking, full travel funds, and a full refund.
Free Rebooking
By availing of this option, guests can rebook their cancelled flights to any other travel date within three months from the original date, with no additional charges—both change (rebooking) fees and fare difference are waived.
Who must avail of this: This is perfect for those just waiting for the skies to clear, and still need to travel at the soonest time possible.
Full Travel Fund
Those who opt for the full travel fund, the full cost of their ticket will be stored in a virtual wallet—said amount can be used to either book a flight up to one year ahead or pay for add-ons such as baggage allowance and seat selection. If the travel fund is not used within a year, passengers can instead apply for a full refund.
Who must avail of this: This can come in handy for those still waiting things out or those who are re-assessing their existing travel plans.
Full Refund
Passengers who prefer to receive a full refund, processing of requests will begin on May 18 should the ECQ be lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, Cebu Pacific appeals for kind understanding as the process will take as long as three to four billing cycles (a cycle typically lasts 20-45 days).
Who must avail of this: This is suited for those who might need the cash for other purposes, and are putting their travel plans on hold.
For added flexibility, passengers with booked flights from May 16 to Sept. 30, 2020 who wish to voluntarily change their travel plans have the following options, all free of charge:
– Rebook to any other travel date within one year from original date of departure, with change (rebooking) fees waived, but fare difference may apply;
– Convert full cost of the ticket to a Travel Fund, which is now valid for one year. This allows passengers to decide and book their trips within a year for flights as far as one year ahead.
Flights can be easily managed online via the “Manage Booking” portal on the Cebu Pacific website. Customers who booked through a travel agent should contact their agent for assistance.
For more information on Ceb’s policies, go to bit.ly/CEBCOVID-19FAQ.