Cebuana Lhuillier was named one of the winners of the recently-concluded 2021 International Service Excellence Awards organized by the Customer Service Institute of America (CSIA).
CSIA cited the company’s push in digitalizing its customer response, paving the way for faster communication between the three-decade-old company and its millions of loyal clients.
The company bagged the customer-focused nnnovations nod due to its development of creative and inventive means of engagement and product usage, with the following milestones considered as game changers in the industry: CEB, Cebuana Lhuillier’s very own Intelligent Virtual Assistant; Cebuana-from-Home, an online platform which provides clients with a 360-degree access to Cebuana Lhuillier’s suite of services; and the eCebuana App, among others.
Cebuana Lhuillier’s commitment to further improving client experience and engagement through technological innovations also impressed the judges.
“This recognition is a huge honor for us here at Cebuana Lhuillier, especially for our Customer Service team,” said Jean Henri Lhuillier, president and CEO of Cebuana Lhuillier.