PLDT Inc. and its wireless unit Smart Communications, Inc. (Smart) launched a cloud center of excellence (CCOE) to create a future-proof workforce and enhance customer experience.
“Our multi-year cloud journey has helped propel the PLDT group to its leadership position. Now, we are raising the level of our commitment to our cloud initiatives, to prepare the company and the workforce for future growth. Establishing the CCOE is a vital element in this broad roadmap,” said Robin Ramos, first vice president and information technology officer-in-charge at PLDT and Smart.
“PLDT and Smart’s cloud initiatives go beyond the enterprise infrastructure perspective, as they also involve utilizing cloud as a platform by maximizing the advanced features that are available in the cloud – boosting workforce agility, raising operational excellence, and enabling the organization to roll out innovative products and services faster and more efficiently,” he said.
Gilbert Gaw, first vice president and transformation office officer-in-charge at PLDT and Smart, said ther new journey also means solidifying the company’s commitment to elevate customer experience, as the cloud can further strengthen stability and efficiency with less disruption to the company’s services.
“Strategically investing in cloud also allows us to become more responsive to market forces and enhances our competitiveness,” Gaw said.
The CCOE will pave the way for a much higher level of cloud expertise and a much stronger sense of customer focus among the PLDT and Smart workforce.
The latest initiative is well supported by the group’s ICT subsidiary, ePLDT, which is one of the country’s top providers of secure multi-cloud solutions. It stands ready to provide the necessary cloud infrastructure and capabilities required to drive quicker outcomes and achieve the group’s objectives.