AIA Philippines said it is seeking thousands of policy holders and beneficiaries who have yet to claim their benefits ranging from policy maturities, reinstatements, claims, redemptions, and even refunds. Despite fervent efforts to contact its customers through registered mail, email, callouts, and their agents, there are still a huge number who have yet to be reached.
In its commitment to fulfill its promise, AIA Philippines will further buttress its efforts through a campaign encouraging the public to check if they themselves have unclaimed benefits.
“We are making this campaign public in the hopes of reaching customers from many years ago–those who we have lost touch with amid changes in communications technology and who have bought their policies under our former brand, Philam Life,” saidAIA Philippines chief operating officer Geegee Lopez.
“We are doing this because we have a promise to fulfill–a promise that goes beyond passively responding when our customers make a claim. The promise of helping our customers live healthier, longer, better lives includes making sure these hard-earned benefits get to the intended recipients,” he said.