RELX, a global leader in information-based analytics, has found a valuable partner in the Philippines.
Established in 2010, RELX | Reed Elsevier operates centers in Metro Manila and Iloilo City, delivering a comprehensive suite of critical business services across various functions.
“In the Philippines, we actually started out as a shared services company for our mother unit. We used to do a lot of editorial operations work for LexisNexis, which is like ChatGPT for lawyers and then eventually we also grew in the Philippines. Our services support not only LexisNexis but the remaining three market segments of RELX operations—Risk, Elsevier and also RX,” said RELX | Reed Elsevier operational excellence and automation lead Mary Walter Villorente.
RELX | Reed Elsevier has a strong track record of delivering vital business services worldwide. Their offerings encompass content operations, customer support, technology, solutions, finance, sales, marketing and business optimization.
From content creation and customer support to finance and legal operations, RELX | Reed Elsevier plays a vital role in supporting RELX’s global success.
Villorente underscored RELX’s global reach. From research scientists seeking breakthroughs to healthcare professionals saving lives, from legal teams ensuring justice prevails to consumers demanding protection – RELX empowers a vast array of fields through their data-driven solutions.
Employing over 5,000 Filipinos across Metro Manila and Iloilo, with expansion planned for Cebu, RELX | Reed Elsevier actively contributes to the local economy.
Globally, RELX has presence in over 180 countries and a workforce exceeding 36,000.
Villorente’s team actively implements cutting-edge artificial intelligence (AI) and automation solutions. These advancements streamline processes, boost efficiency, and empower employees to focus on more strategic tasks.
RELX’s dedication to continuous improvement ensures they remain at the forefront of their industry. By constantly seeking ways to optimize processes, they deliver exceptional value to their global customer base.
The company heavily invests in training and development programs, equipping Filipino employees with the skills and knowledge to succeed in a globalized environment.
By working at RELX, Filipinos gain valuable exposure to cutting-edge technologies like AI. This not only benefits RELX but also contributes to the development of a highly skilled workforce within the Philippines.
“Our primary contribution to the Philippines lies in talent development. While we function as a shared services arm for RELX, the real impact goes beyond just delivering services. We provide Filipino professionals with exceptional exposure to cutting-edge tools and technologies. Imagine working with the latest AI products and maintaining critical systems – that’s the kind of experience we offer here in the Philippines. It’s a unique opportunity for Filipinos to develop their skills and work with the most advanced technologies, all while remaining in their home country,” Villorente said.
RELX offers a unique career path compared to traditional BPO companies. Employees have the opportunity to work on globally impactful products and services, shaping the future of information and analytics.
The complexity of RELX’s business model lies in its diverse range of services. They go beyond simply offering tools, they provide comprehensive information-based solutions.
Villorente noted RELX | Reed Elsevier’s priority on environmental sustainability. Its commitment to achieving net zero carbon emissions by 2040 demonstrates its dedication to building a sustainable future for all. Since 2010, it has already made impressive progress, reducing carbon footprint by 75 percent.
Moving forward, RELX | Reed Elsevier aims to prioritize its commitment to fostering diversity and empowering women in operational excellence as it continues to create safe spaces and support networks for women.
Villorente noted that diversity and inclusion are core values at RELX. The company champions programs that empower women and LGBTQ+ employees, fostering a welcoming and supportive environment for all.
“Following our employee value proposition of valuing what matters, uplifting the personal advocacies of all women in RELX Reed Elsevier will always be integral to our work here,” she said.
She said her team remains dedicated to driving success through automation and continuous improvement, ensuring RELX stays at the forefront of the information and analytics revolution.
