Ever since the extended community quarantine was implemented in Luzon to curb the spread of the COVID-19 pandemic, banks have been serving their customers in new ways.
The number of open branches is reduced, banking hours are shortened, and skeletal force is in effect where possible. While the objective is to keep serving the urgent banking needs of clients, the adjustments in operations aim to protect the health and safety of both the customers and the front liners.
In the unprecedented situation, customers’ understanding and openness to adapt to the “new normal” is valuable. BDO Unibank, for instance, is offering alternatives to branch banking, from promoting its online and mobile banking services to keeping its other channels available. This way, even if the branch near them is not available or handling heavier than usual transactions, their banking activity will not be hampered.
BDO encourages clients to bank from home via its online and mobile banking services. Using its digital channels, clients can pay bills, send money, load up their prepaid mobile phones,and check account balances.