State-run Philippine Deposit Insurance Corp. (PDIC) will require banks to receive official correspondence electronically from April 1, 2025, according to Memorandum No. 2025-02.
The PDIC said the move aims to improve communication efficiency.
Under the memorandum, banks’ registered email addresses, as listed in their latest bank information sheet filed with the PDIC, will be used for official correspondence.
Emails received during business hours will be considered officially received on the same day, while those sent after business hours will be deemed received the next business day.
PDIC asked banks to update their email addresses and report any changes to the PDIC within 30 banking days using a prescribed form. Correspondence will be sent to previously registered addresses until the PDIC acknowledges the update.
Newly established banks should also submit their official email addresses within 15 banking days of commencing operations, PDIC said.
It said banks are responsible for ensuring their official mailboxes are functional, including whitelisting the PDIC’s email domain (@pdic.gov.ph), managing spam filters and email servers and conducting regular email tests.
The guidelines do not apply to pending cases or contractual notices, which will continue to be governed by existing laws and agreements, PDIC said.