Maya, a digital bank in the Philippines, clinched a spot among the world’s best banks—a nod from Forbes Magazine for Maya’s commitment to serving and delighting Filipinos, from the unbanked to the unhappily banked.
Forbes, together with market research firm Statista, surveyed customers on their banking satisfaction and willingness to recommend their bank, propelling Maya to stand out as the third best bank among the nine local financial institutions to hit this year’s global top ranks.
“Our innovation is fueled by our desire to delight our customers,” said Shailesh Baidwan, Maya Group president and Maya Bank co-founder.
“This global recognition shows we’re on the right track, and it’s a testament to the hard work of Team Maya,” he said.
About 44 percent of adults in the Philippines were unbanked, per the 2021 Financial Inclusion Survey by Bangko Sentral ng Pilipinas. Despite 18 million having bank accounts, a mere 1.4 million have taken bank loans and only 9 million save with banks, the same BSP survey showed.
Dissatisfaction among banked Filipinos with their banking apps is also common, reflected in underwhelming app ratings.
Banking with Maya simplifies everything with just one valid ID, allowing customers to save, borrow, spend, invest and earn rewards—all within a single digital banking app.
It has no minimum savings or no balance requirements.