Union Bank of the Philippines, one of the country’s largest publicly-listed lenders, said it will complete the migration of all Citi-branded accounts to its system on March 25, 2024.
It said that upon account migration, customers would get full access to more benefits like more funds transfer options with Instapay and PESONet, hassle-free mobile check deposit, online foreign exchange anytime, anywhere and free ATM withdrawals anywhere in the world, while continuously enjoying the existing benefits of their cards and accounts such as having access to installments, bills payments, and other features.
The new UnionBank credit card will have the same card number, expiration date and CVV.
Card transactions and due date will remain the same. If the customer has an ongoing installment or is enrolled in an insurance product, these will continue to be reflected on the card statement, it said.
Customers should use UnionBank or UnionBank of the Philippines as the biller whenever they pay for their cards via online transfer from another bank, payment centers, or check payments.
Ahead of the migration date, customers with Citi debit cards and checking accounts will receive new UnionBank debit cards and checkbooks with new design, respectively, which will be ready for use after account migration.
The UnionBank debit card has a new debit card number, different from the Citi-branded debit card.
For customers holding mutual funds and securities brokerage accounts, the two will be merged into one. The account number will be the same as the securities brokerage account.
For those with only one investment account, account number will still be the same. All unused rewards points, miles, or rebates will remain intact and will be transferred to the UnionBank systems.
The Citibank Online and Citi Mobile App will be discontinued starting March 22 at 7 p.m.
UnionBank systems will temporarily go offline from 4 p.m. of March 23 to 9 a.m. of March 25 to fully migrate all Citi-branded accounts and update the various functionalities of its systems.
UnionBank encourages customers to create their UnionBank Online profile as soon as possible.
UnionBank finalized its acquisition of Citi PH’s retail operations in 2022. The deal encompasses Citi’s domestic credit card, unsecured lending, deposit and investment sectors, along with Citicorp Financial Services and Insurance Brokerage Philippines Inc. (CFSI), which offers insurance and investment solutions to retail clients.
The agreement also includes the transfer of around 1,540 consumer bank and supporting staff members from Citi to UnionBank.