Grab Philippines on Wednesday said it is committed to supporting its delivery partners amid the economic headwinds and shifting consumer behavior.
“In the face of evolving consumer behaviors and significant macroeconomic shifts, our delivery service’s remarkable resilience is a reflection of our philosophy that our success is intertwined with the success of our partners,” Grab Philippines chief operating officer Ronald Roda said.
“As we continue to navigate the post-pandemic era, we are firm in our commitment to showcasing our adaptability and unwavering support to our delivery-partners,” he said.
Grab unveiled comprehensive enhancements across three key areas: platform experience, social safety nets and earnings fairness and sustainability.
The initiatives are engineered to ensure that Grab’s partners not only withstand current market changes like the rise of dine-in culture and inflation, but also experience improved overall well-being and job satisfaction.
Grab said it is deploying solutions designed to address the long-standing issue of delivery-partners spending valuable time in the merchant stores to wait for the orders.
These include advanced digital tools for better order forecasting and preparation time accuracy, alongside merchant education programs.
Grab aspires to diminish unnecessary delays, letting partners fulfill more orders in less time, and thereby, increasing their potential earnings.
The company also implemented guaranteed minimum fare to provide financial stability and protect partners from low-earning trips.
Grab said it is fully committed to ensuring that its delivery partners on the platform continue to earn substantially above the minimum wage.
The company also continues to offer a range of incentives, rewards and benefits, underlining its holistic approach to partner prosperity. These programs are designed to complement direct earnings, contributing to a comprehensive financial support system for partners.
“With these progressive enhancements, we’re not just optimizing a service; we’re fortifying a platform of vast opportunities. This move goes beyond transactional interactions, touching lives and empowering thousands of delivery partners across the Philippines by providing more equitable earnings, stability, and growth potential,” Roda said.
“As we continue to serve the needs of every Filipino, our focus remains steadfast on nurturing a mutually beneficial ecosystem where both Grab and our partners can thrive together,” he said.