Business process outsourcing company Concentrix Corp. said Tuesday it is investing P2.8 billion in new delivery centers in the Philippines that will hire 14,000 BPO professionals over the next three years.
Concentrix president Chris Caldwell said the US company, a wholly-owned subsidiary of Synnex Corp., decided to aggressively expand in the Philippines to tap the world-class talent pool available in the country.
“Our expectation is that organically, we’ll start to increase our size in the Philippines in the next three to six months. That will happen not only in Metro Manila but in the provinces as well. We’re quite excited of the opportunities that lay ahead of us,” he said at the soft opening of Concentrix’s new site in Libis, Quezon City.
The new facility will contribute 6,000 employees to the Concentrix’s current workforce of 20,000.
The company said the expansion would involve hiring 14,000 more individuals in the next two years as a part of the plan to eventually double the manpower to 40,000 in the years ahead.
The company is spending P1.4 billion in the new site at Tera Tower in Bridgetowne Business Park along C5 in Quezon City. Another P1.4 billion will be allocated for expansion to four more sites in the next three years.
The new site covers 11 floors for operation and back office work and a dedicated recruitment hub on the ground floor.
The company said it would open two more sites in Metro Manila this year, as demand for voice and non-voice services continued to grow.
Concentrix services 400 companies worldwide, mostly Fortune 500 companies. The Philippine facilities serve 56 companies or one-eighth of the total. Concentrix also has facilities in the cities of Cagayan de Oro, Davao, Naga and Cebu.
Data from the Philippine Economic Zone Authority showed Concentrix registered five expansion projects in 2015.
“These are huge projects, including this very site. Concentrix is one of the top ten investors in Peza,” said Peza head of corporate communications Elmer San Pascual.
About 1,300 business process companies currently operate in 252 information technology parks under Peza.
Concentrix employs 70,000 individuals in 90 delivery centers across 25 countries. It also has a large delivery footprint in India, Europe, Asia-Pacific and North and South America.