As part of its initiative towards digital transformation, the provincial government of Laguna has taken its first step in becoming a Smart Province with the launch of a centralized hotline that will ensure easy access to services, ranging from emergency response, official business, public service and even for reports and inquiries.
“Our main goal is to provide an easier channel for people to contact our offices faster so we can immediately respond to their needs. As with everything we do in the province, we always have our constituents in mind first with our Serbisyong Tama principle. If we are easier to reach, we can provide services quicker and more efficiently,” Laguna Governor Ramil Hernandez said.
Hernandez said a centralized number will streamline the work process and ensure that any specific concern or query from the people will be directed to the correct office.
Providing the technology for this ground-breaking and innovative initiative is Gur Lavi Corp. (GLC), one of the fastest growing telecommunications distributors in the Philippines, in partnership with PLDT, through one of its flagship brands – TeLavi Cloud.
“In the past, we have done several partnerships with the local government wherein we offered our on premise and infrastructure solutions. However, our collaboration for the Laguna hotline number is our first implementation in the public sector in terms of hosted PBX. With this project, we will help the province gather more partners and opportunities not just in the public sector but also from private organizations from SMEs to large enterprises with remote branch offices,” GLC President and CEO Erwin Co said.
Co said GLC has engagements with different government offices for the same setup that was done for Laguna, from barangay level up to the provincial level, such as Barangays San Lorenzo and Bel- Air in Makati City, the municipalities of Teresa and Morong in the Rizal province and the province of Batangas and Bulacan.
With #LAGUNA (#524862), residents of Laguna only need to know one number to call to be able to reach the agencies and offices of the provincial government.
Co said using Telavi Cloud has a plethora of advantages for Laguna in their journey to be future-proof. The project will not only improve internal communication but also their collaborations. People can join an audio conference call with a single click, use individual and group messaging to quickly and easily communicate with colleagues, and create a workspace for teams where they can chat in real time and share important information, especially during calamities.
“The array of tools at their team’s fingertips keep the communication and the exchange of ideas to flow seamlessly. The result? A network of employees that are connected, informed and armed with the tools they need to perform their jobs to the best of their ability,” Co said.
Project Lead MJ Hernandez said Telavi Cloud is cost efficient and gives remarkable benefits that ensures business continuity, flexible work arrangement for teams whether together or remotely apart, and adaptability and compliance even under stricter quarantine measures being implemented.
“We understand the challenges that everyone is facing now that’s why we created effective and user-friendly solutions that will connect people wherever they are to institutions or organizations the fastest way possible,” Hernandez said.
The #LAGUNA Telavi Cloud project and the centralization of voice and data systems is just the start of a long and innovative partnership between the provincial government and GLC.
The maintenance and warranty for this project will last for a 5-year period where it is forecasted to provide 95.2 km fiber network connection that will interconnect CCTV cameras all over Laguna’s National Road, from Barangay Paagahan in Mabitac, Laguna to United Boundary Barangay San Antonio, San Pedro City Laguna and integrate other Smart City components like smart street lights, traffic lights, PA System and Telemetry devices.
To know more about TeLavi Cloud and the services and benefits it can give to organizations, visit www.telavi.com.ph today.
