Sitel revamped its hiring process with data-driven software that allowed them to build an end-to-end digital hiring process, decrease attrition and future-proof their talent acquisition processes.
The global business process outsourcing firm teamed up with Harver, a pre-employment assessment platform, that allows their recruitment teams to gather and utilize data remotely and effectively to improve both the candidate journey and the hiring process.
“The journey to revamp and improve the employee recruitment process didn’t happen overnight,” said Ravi Iyengar, chief operating officer of Sitel Philippines, India, Australia, and New Zealand.
“Sitel has been innovating digital solutions for a while now and talent acquisition is a key area of importance for our business. Previously, candidates would apply in-center through a series of recruitment requirements that could take an entire day. That was not sustainable, and the candidate journey needed to be improved. We also wanted to beef up the digital solutions for our recruitment team as well and allow them to work more efficiently,” he said.
When the global pandemic hit, Sitel’s desire to implement more effective virtual recruitment processes was given an added push. In the last few months, the company implemented online/virtual recruitment tools that efficiently boosted its hiring and onboarding rate despite the challenges of the worldwide health crisis.