Globe Telecom saw an 18 percent drop in total fiber cut incidents in the first half of 2025 compared to the same period last year, driven by sustained network resiliency efforts, tighter security measures and strengthened partnerships with communities and local government units (LGUs).
The improvement underscores the success of Globe’s Fiber Cut Task Force (FCTF), a cross-functional initiative launched in 2024 to address the rising number of fiber cuts that previously affected customer connectivity and experience.
“The improvements demonstrate Globe’s commitment to ensuring a consistent and reliable network for all our customers,” said Joel Agustin, senior vice president and head of service planning and engineering.
“A reliable network is essential to support the country’s growing digital economy, and these results affirm that our proactive approach is delivering measurable results,” he added.
Since its inception, the task force has implemented key measures to prevent fiber disruptions, such as enhancing cable layout design methodology to ensure existing and upcoming aerial and underground fiber layout are resilient against roadworks and external threats.
Globe also rolled out infrastructure fortification projects, completing 1,500 kilometers of underground fiber facilities nationwide. This helped prevent more than 192 fiber cut incidents and network disruptions. Through its proactive preventive maintenance in high-risk or “chronic” grids, Globe was able to reduce recurring incidents by up to 93 percent across monitored areas.
Cable theft and pilferage remain top causes of intentional fiber cuts. Globe has taken a two-pronged approach focused on community protection and partnership.
Through the CCTV deterrent program, live CCTV cameras were installed in theft-prone areas like Barangay Tatalon, Quezon City, which led to an 80 percent drop in incidents, prompting expansion to other parts of Quezon City, Manila, Pasig and Makati.
Globe also worked closely with local officials to roll out livelihood and wellness programs for communities previously vulnerable to cable theft, turning deterrence into sustainable community engagement.
“The telco landscape is shifting, and we need hyperfocused, proactive measures to safeguard our infrastructure,” Agustin said. “Our collaboration with the communities and LGUs, plus our preventive maintenance programs are helping ensure a more stable, secure network for customers nationwide.”
Beyond addressing theft and external factors, Globe continues to invest in network resiliency builds which cover 1,200 wireless and broadband nodes and 1,600 kilometers of backbone fiber slated for underground migration.
These sustained efforts have helped maintain a consistent network, ensuring customers enjoy consistent connectivity across mobile, broadband and enterprise services.
Globe remains focused on further strengthening its fiber network nationwide, combining engineering precision, community partnership and proactive maintenance to build a network that keeps the Philippines connected and future-ready.
