Sen. Raffy Tulfo is calling for a Senate investigation into the reported complaints from Social Security System (SSS) members about the long and tedious processing of their benefits, particularly retirement claims.
In filing Senate Resolution (SR) No. 544, Tulfo stressed that said delays in the processing of claims have caused financial difficulties for retirees, especially those who are relying on their benefits to survive the day-to-day.
“It is the responsibility of the Senate to ensure that government agencies such as the SSS are efficient in providing services to the public, especially to its members who have contributed to the system,” the resolution read.
The SSS was created to provide social protection to Filipinos and help them prepare for the future through contributions and benefits.
Tulfo said the inquiry should include, among others, the reasons for delays in processing claims and the measures being taken by the SSS to address these issues.
He noted that it should also cover the possible reforms that can be implemented to improve the efficiency of claiming benefits, such as the use of digital technology and automation of processes.
He likewise said that the inquiry should also include the need for additional funding and manpower to support the SSS in processing benefit claims efficiently and the possible establishment of a monitoring system that will track the progress of claims.
The findings and recommendations as a result of the said inquiry shall be used as a basis for proposing legislative measures to improve the SSS and to ensure that its members receive their benefits in a timely and efficient manner.
