The Anti-Red Tape Authority (ARTA), in collaboration with the Civil Service Commission (CSC) and the Philippine Statistics Authority (PSA), presented on Thursday the Report Card Survey (RCS) 2.0 in compliance with the President’s directive to streamline the bureaucracy.
The RCS is a holistic tool that will measure effectiveness of the Citizen’s Charter in reducing regulatory burdens and the impact of the human resource systems and programs in delivering efficient government service.
ARTA officer-in-charge Ernesto Perez said the RCS focuses on measuring the quality, efficiency, and adequacy of government services through evaluation of the streamlining initiatives of government agencies and local government.
The ARTA will serve as the central coordinator of the survey and will engage other agencies and partners in the conduct of the survey.
“The survey should be simple, shorter, and real-time, incorporating possible innovations for automation for a year-round implementation, which will engage more citizen’s participation,” Perez said.
The RCS will examine and measure two core areas—the institutionalization of ARTA mandates and the overall survey results wherein agency awards and recognition will also be considered in the total RCS scores.
Results of the RCS will still be used as one of the basis in granting rewards and incentives to government agencies.
ARTA started redesigning the RCS in year 2019, but it was only last year that its design and program framework was developed.
The agency adopted the RCS implemented by the CSC in redeveloping the program into a new version, where internal services of the government agencies are incorporated in the RCS.
The major changes with the RCS 2.0 under ARTA are the wider coverage of the agencies to be subjected into the RCS, and the inclusion of government services into the program. The scheme covers both the external services and the internal services.
ARTA reported that in the first half of 2022, the RCS team finalized several documentary procedures, as well as the guidelines on the harmonized client satisfaction measurement report and the survey proposal to the PSA.
By yearend, the Agency will hold the awarding ceremony for the agencies that will garner high scores in the RCS.
