Indonesian volunteers began burying bodies in a mass grave with space for more than a thousand people on Monday, victims of a quake-tsunami that devastated swathes of Sulawesi and left authorities struggling to deal with the sheer scale of the disaster.
Indonesia is no stranger to natural calamities and Jakarta had been keen to show it could deal with a catastrophe that has killed at least 844 people and displaced some 48,000 people.
But four days on, some remote areas have yet to be contacted, medicines are running out and rescuers are struggling with a shortage of heavy equipment as they try to reach desperate victims calling out from the ruins of collapsed buildings.
In response, President Joko Widodo opened the door to the dozens of international aid agencies and NGOs who are lined up to provide life-saving assistance.
Officials fear the toll will rise steeply in the coming days and are preparing for the worst, declaring a 14-day state of emergency.
At Poboya—in the hills above the devastated seaside city of Palu—volunteers began to fill a vast grave with the dead, with instructions to prepare for 1,300 victims to be laid to rest.
Authorities are desperate to stave off any disease outbreak caused by decomposing bodies.
Three trucks arrived stacked with corpses wrapped in orange, yellow and black bags, an Agence France-Presse reporter on the scene saw. One-by-one they were dragged into the grave as excavators poured soil on top.
In Balaroa, a Palu suburb once home to a housing complex, the scale of the damage was obvious. A wasteland of flattened trees, shards of concrete, twisted metal roofing, door frames, and mangled furniture stretched out into the distance.
Dazed groups of people ambled over the wreckage, unclear where or how to start digging. Among them were three men looking for their younger brother.
Rescuers are racing against the clock and a lack of equipment to save those still trapped in the rubble, with up to 60 people feared to be underneath one Palu hotel alone.
Two survivors have been plucked from the 80-room Hotel Roa-Roa, Indonesia’s search and rescue agency said, and there could still be more alive.
Desperate survivors turned to looting shops for basics like food, water, and fuel as police looked on, unwilling or unable to intervene.
“There has been no aid, we need to eat. We don’t have any other choice, we must get food,” one man in Palu told AFP as he filled a basket with goods from a nearby store.
Meanwhile, government officials said some 1,200 inmates fled at least three prisons in the region.
“I’m sure they escaped because they feared they would be affected by the earthquake. This is for sure a matter of life and death for the prisoners,” Ministry of Justice official Sri Puguh Utami said.
Many survivors have spent the last days desperately searching for loved ones while dealing with the trauma of the disaster.
One survivor, Adi, was hugging his wife by the beach when the tsunami struck on Friday. He has no idea where she is now, or whether she is alive.
“When the wave came, I lost her,” he said. “I was carried about 50 meters. I couldn’t hold anything,” he said.
Others have centered their search for loved ones around open-air morgues, where the dead lay in the baking sun—waiting to be claimed, waiting to be named.
As dire as the situation in Palu is, it was at least clear. In outlying areas, the fate of thousands is still unknown.
Indonesia’s Metro TV broadcast aerial footage from a coastal community in Donggala, close to the epicenter of the quake and from Petobo, where the devastation appeared extensive.
Yenni Suryani, of Catholic Relief Services, said devastated infrastructure was hampering rescue efforts.
“Humanitarian groups are struggling to get people into affected areas,” she said. The main airport at Palu was damaged, landslides had cut off key roads while “power is out almost everywhere,” she added.
The local airport has been cleared to receive humanitarian and commercial flights, but so far the landing slots have been taken up by Indonesia’s powerful military, which is staging its own assistance efforts.
Indonesians desperate to trace loved ones missing in the earthquake and tsunami that struck the island of Sulawesi are turning to social media sites like Facebook to aid their search.
With the scale of the disaster still unclear, telecommunications patchy and some areas still out of reach, families are posting photos, descriptions of lost family members and contact numbers in the hope of learning more.
“Have you seen any of my family members in these photographs?” asks one user on one Facebook group with 6,843 members.
“I want to know if they are safe there. I haven’t got any information on them until this moment. Connection is still cut off. Let me know if you see them.”
Others are trying to help friends still in Palu, the city believed to be the worst-affected.
“Please help, anybody in Palu and areas near the city. Family members of my friend are still missing until now,” says one post asking for information about a father, mother and a toddler living in the city.
Some users share information about Palu residents who have been evacuated to a safe area.