The Contact Center Association of the Philippines (CCAP) on Thursday stressed the need for the IT-business process management industry to collaborate on solutions that...
The Contact Center Association of the Philippines expressed confidence the information technology-business process management sector would break investment, employment and output records in line...
The Philippine contact center industry is looking forward to new investments from two Japanese firms and a Filipino conglomerate this year.
“We’re on track to...
The information technology and business process management industry is aiming for a 10-percent annual growth in export revenue and 8-percent increase in direct hiring...
The Contact Center Association of the Philippines may revise revenue growth projections amid the impact of the COVID 19 pandemic on local operations.
CCAP president...
The local contact center industry expects 4-percent revenue growth in 2019 following a 5.1-percent expansion in 2018.
Contact Center Association of the Philippines president Jojo...
The information technology-business process management industry launches Project D&I to promote “diversity and inclusion” in the workplace. The project, a collaboration among prime movers...
The local contact sector is rapidly evolving to match the changing requirements from customers. Briefing reporters during a press conference at the Makati Shangri-La,...
Call centers expect to add 60,000 to 70,000 agents annually over the next five years, despite the threat of automation and artificial intelligence on...
By Ditas Lopez and Siegfrid Alegado
Since the early 2000s, the Philippines added more than a million jobs as foreign companies outsourced customer support and...
The Philippine contact center industry expects to sustain an 8-percent annual growth over the coming years, despite the growing popularity of artificial intelligence that...
